The shipping costs for our antique bronze ware products are carefully calculated, taking into consideration factors such as item size, weight, chosen shipping method, and delivery address. While estimated shipping costs are provided in your cart, please note that actual charges may vary depending on your specific preferences and location.
Shipping Destinations: We currently only ship within Vietnam.
Support Availability: Our dedicated support team is available to assist you during our operating hours from 10am to 6pm Vietnam Standard Time, Monday through Friday, excluding holidays.
Order Processing Timeline: Each product listed on our website has an estimated processing time indicated in business days. This processing time depends on the chosen shipping method and the location of our fulfillment centers. Please note that our processing timeline excludes holidays observed in Vietnam.
Warehouse Locations: 112 Nghia Dan, Kim Dong, Hung Yen, Vietnam.
Handling Time: We strive to process and prepare your orders promptly. Our handling time typically ranges from 1 to 2 business days, which includes thorough product inspection, careful packaging, and preparation for shipment.
Shipping Rates and Estimated Delivery Time: We offer convenient shipping options tailored to your needs within Vietnam:
Estimated shipping time: 2 – 3 days
Shipping fee: $3.99 Please note that heavy products like bronze may incur additional shipping fees. Additionally, expedited shipping options may be available for deliveries within Vietnam, with an extra charge.
Tracking Your Shipment: Upon dispatch, we provide a tracking number for each order to facilitate easy monitoring of shipment progress and estimated delivery times. You will receive the tracking number via email during the processing time.
Late Delivery: If your order is overdue or marked as delivered but missing, please contact us as soon as possible for assistance!
Customers’ Responsibilities: Upon receiving your order, please thoroughly inspect the condition of the items, especially given the delicate nature of our antique bronzeware products. Only accept delivery if the items are undamaged, in their original packaging, and securely sealed. If you receive an incorrect product or encounter any damages, please contact us immediately for assistance.
Contact Us: For any inquiries or concerns regarding our Shipping Policy, please contact us via email at [email protected] or by phone at (+84) (813) 534 540. Our dedicated team is here to assist you every step of the way.
Thank you for choosing Maxwell’s Select. We truly appreciate your trust in us!