Welcome to Maxwellselect.us, where we offer a unique selection of antique bronze ware that enhances your space with timeless elegance. We understand the importance of satisfaction in your purchases, and to ensure that.
Our Commitment:
7-Day Return Window: You have up to 7 days from the date of delivery to decide if your purchase meets your expectations. This period allows you to assess the quality and suitability of our antique bronze ware products in your home or office.
Refund Process:
Receipt Requirement: To process a refund, the item must be returned with the original sales receipt or packing slip. This helps us quickly verify your purchase and expedite the refund to your initial form of payment. Please note, Maxwellselect.us reserves the right to restrict returns or exchanges, even with proof of purchase, to maintain fairness and integrity in our operations.
Product Exclusions and Restrictions:
Non-Returnable Items: Items that are used, broken, or have been in your possession for more than 7 days post-delivery are not eligible for return.
Original Packaging: For a return to be accepted, products must be sent back in their original packaging, complete with all parts and accessories that were included in the purchase.
Initiating a Return:
Contact Our Support Team: To begin the return process, please reach out to our dedicated Support Team at [email protected] or call us at (+84) (813) 534 540. In your communication, include detailed photos of the item(s) and a clear explanation for the return or exchange request. This documentation is crucial for a swift approval process.
Return Address: 112 Nghia Dan, Kim Dong, Hung Yen, Vietnam
Evidence for Claims: Providing clear and comprehensive evidence is vital for validating your return or exchange request. Ensure that all necessary photos are included to prevent any delays or issues in processing your return.
Return Shipping and Restocking Fees:
Approval Requirement: All returns and exchanges must be pre-approved by Maxwellselect.us. Unauthorized returns may not be accepted.
Shipping Costs: If your return or exchange is due to an error on our part, we will cover the return shipping costs. Otherwise, these costs will fall to the customer. We facilitate this process by providing downloadable return labels.
No Restocking Fees: We do not charge a restocking fee, ensuring a smooth and cost-effective return process for our customers.
Exchange Policy:
Exchange Support: If the item you received is correct but you have issues with its design, shape, or otherwise, we are ready to assist with an exchange, subject to product availability and exchange authorization.
Shipping Fees for Exchanges: Customers are responsible for shipping fees related to exchanges. These fees will vary based on the shipping location and will be communicated during the exchange process.
For any additional questions or assistance regarding our detailed Return & Exchange Policy, our Support Team is more than happy to help. Your satisfaction is our utmost priority, and we strive to ensure that every interaction with Maxwellselect.us is positive and fulfilling. Don’t hesitate to reach out for support or clarification on any aspect of our policies.